What PI do we collect?
We collect and hold PI such as your name, date of birth, phone number, email and home address. We may also collect financial information, including information about your income, bank(s) or financial circumstances.
How we collect your PI
We collect your PI in the course of offering or providing our products or services. This includes when you provide us your PI via our website, at our display centres, during phone calls, or when you make customer enquiries. Generally, we collect your PI directly from you but may also collect your PI from other people or organisations if you have given consent for them to do so.
Why do we need your PI?
We need your PI to provide you with our products and/or services, to inform you (including by direct marketing) about our products and/or services, to create or update our database(s), to obtain and assess feedback, to ensure compliance with our contractual and other legal obligations to you, and to otherwise administer our relationship with you (Main Purposes).
If you do not provide us with your PI we may not be able to carry out some or all of the (Main Purposes).
How do we use your PI?
By submitting your PI to us, you consent to us using your PI for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected. This might include providing you with or improving our products or services, sending you direct marketing about our products or services, managing our relationship with you, conducting promotions which you may participate in, monitoring how you interact with us on our website or other contact points, helping you to complete an activity that you have chosen to undertake, or doing some other thing that we are required or authorised to do by law. We may disclose your PI to other businesses owned by us to use in the manner described above and we may also use your PI:
- a) for any the purpose disclosed to you in an information collection statement at the point where we collect your PI; or
- b) for a purpose related to one of the Main Purposes.
Can you remain anonymous or use a pseudonym?
We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Privacy Act 1988 (Australian Privacy Law)).
In some instances, if you do not provide us with certain PI we may not be able to provide you with the relevant product, service or information. This may have an effect on whether we can continue any ongoing contract or projects with you or allow you to participate in our promotions.
What disclosures will we make?
In general we will disclose your PI for the Main Purposes. We may also disclose your PI in other ways with your consent or as required by law (including the Australian Privacy Law).
We are unlikely to disclose your PI to any person or entity outside Australia but will inform you if and when this is necessary.
Is your PI confidential and secure?
We take all reasonable steps to keep the PI we hold secure and to ensure it is protected against misuse, loss, unauthorised access, modification or inappropriate disclosure. We may hold PI in both hard copy and electronic forms in secure systems accessible only to authorised personnel.
Do we use “cookies”?
Using other sites
Contacting us about privacy
You can access your PI subject to certain limitations under the Australian Privacy Law. In most cases, a summary of your PI is available free of charge. We encourage you to contact us to update your PI to ensure it is accurate, current and complete. We will take reasonable steps to process your request.
To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.
We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you).
Email us at email@example.com
Phone us on 1800 955 827
Write to us at PO Box 441
Port Melbourne Victoria
LAST UPDATED 15 November 2019